Hi there. We don’t like long and boring legal documents either, but if you’re reading this, it means you are probably worried about your online privacy. So are we. There seem to be all sorts of sneaky people out there harvesting your data and doing who knows what with it. We will do our best to keep your data safe, and we have no intention of giving or selling it to other companies, organisations or individuals for nefarious purposes.
We need basic data about you to be able to sell you our lovely furniture, otherwise we wouldn’t be able to process the transaction and deliver it to you. We also like to send updates by email every so often – it’s a really important part of how we market our business. Both of these cases means we need to collect and keep data about you on file.
Personal Information We Collect
When you create an order in our webshop, we collect the following information:
- Phone number
- Billing Address
- Shipping Address
When you subscribe to our newsletter, we collect the following information:
- Mailing address (optional)
Personal Information Third Parties Collect
We use a third-party e-commerce software called cs-cart. This is hosted on a cloud server located in Switzerland.
Our webshop is also integrated with Facebook, and its subsidiaries Messenger and Instagram, which means our products are displayed on their their party websites and applications.
Their servers may automatically record information, including information that your browser sends. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, time zone or location, for example.
In the course of offering the e-commerce services, our payment software (Stripe) uses a number of machine learning algorithms and forms of automated decision-making. For example, they use automated decision-making: to prevent risk and fraud by merchants; to help merchants avoid fraudulent transactions from their customers; and to determine eligibility for certain services.
Most of these algorithms are not fully automated and include some human intervention (for example, customer risk information is provided to us and we must intentionally decide how to act on them).
Cookies and tracking technologies In the course of offering the e-commerce services, our website automatically collects information through cookies and similar technologies to: (i) personalize our webshop, such as remembering a users information so that the user will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the webshop and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.
How do we use your personal information?
We use the information that we collect in a variety of ways, including the following:
Operations We use the information to operate, maintain, enhance and provide all features of the ecochair.ch retail business and associated services, to provide the services and information that you request, to respond to comments and questions and to provide support to users of our webshop.
Understand and improve our products We use the information to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the webshop, and to develop new products, services, feature, and functionality. Should this purpose require ecochair.ch to process your data, then the information will only be used in anonymized or aggregated form.
Communicate with you We may use your email address or other information (i) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving any promotional communications as described below under “Your rights and choices” (ii) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the data posted on the Service.
Legal compliance We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.
Business Transfers We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this policy. In such transactions, customer information is typically one of the business assets that is transferred or acquired by a third party. If we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, in the unlikely event of a bankruptcy proceeding, or as part of any other similar business transfer, you acknowledge that such transfers may occur.
Aggregate or De-identified Information We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, compliance, or other purposes.
Minors and children’s policy
Protecting the privacy of young children is especially important. Our webshop is not directed to children under the age of 18, and we do not knowingly collect Personal Data from children under the age of 18 without obtaining parental consent. If you are under 18 years of age, then please do not use or access the webshop at any time or in any manner. If we learn that Personal Data has been collected on the webshop from persons under 18 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has obtained an access to the webshop, then you may alert us at firstname.lastname@example.org and request that we delete that child’s Personal Data from our systems.
How do we keep your personal information secure?
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. This includes, for example, firewalls, password protection and other access and authentication controls.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us. If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
Sharing your personal information
We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services.
Your rights and choices
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us email@example.com. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Switzerland and Europe, including to Canada and the United States.
Personal data You may contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such personal information. If you would like to make a request, or request we delete or no longer use your account information to provide you Services, contact us at firstname.lastname@example.org or the address set forth at the end of this policy. Subject to applicable law, we will retain and use your account information only as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Email You may opt-out of receiving ecochair.ch email marketing materials by using the unsubscribe link in these communications. You can also email email@example.com and ask to stop email communications. Please note it can take up to 7 days to process your request.
We will retain your data and order information until you ask us to delete this information. To request removal of your data please email firstname.lastname@example.org. All requests will be processed within 30 days from the time of the request. Changes and updates to this policy
How to contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at email@example.com or by mail using the details provided below:
c/o Kathleen Bottriell
4323 Schupfart, Switzerland